Service & Support
Digital Copier Systems will manage the equipment installation whilst keeping your print and copy network running efficiently. Our highly skilled engineering team based out of our regional offices, can deliver a range of measurable service benefits to you:
- Fast service response – anywhere in the UK Average 3.26 hours
- Dedicated manufacturer trained technicians – Building long term beneficial relationships with your staff
- Effective communication – Downloading service calls and technical information to technicians on the road
- Service reporting – Information on usage, service calls and response times via our Resultware System
- Best Of Breed Philosophy – No matter which manufacturer offering is tailored to you, we offer a full service solution
- Proactive monitoring – Automatic updates that allow us to respond the moment a call is received
- Specialist IT division - Fully networked solutions and support for all your hardware and print software needs
- Remote fault attendance and meter reading collection via our CS remote care system
- Service coordinator helpdesk will attempt to clear any non coded calls before sending an engineer
- Dedicated service and accounts staff for full customer support
- Flexible service arrangements with a choice of guaranteed response times + SLA's
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